What is Website Care?
Website Care Plans enable you to focus on your business operations while entrusting the maintenance of your website to us. Ensuring the optimal performance of your website can be both laborious and time-consuming, encompassing tasks such as plugin, theme, and WordPress updates, security monitoring, uptime monitoring, database cleanup, and comprehensive hosting services.
Why have a Website Care Plan?
Once your website is built and live, what comes next? Well, creating a website is just the first step. If you’re like many of our clients, you need a trusted partner to manage it.
Our website maintenance service goes beyond just fixing issues. It’s about providing a high-quality, dependable service.
- Who would you contact if your website had a problem right now?
- How quickly can you reach your web developer?
- Did they connect you with a third-party hosting company?
- Who is your domain registrar?
These may seem like simple questions, but they can be frustrating to answer when your site is down and you’re losing money.
By choosing us as your single solution, you can eliminate the confusion and
leave it to us to handle everything for you.
Take a look at our pricing plans below. If you are interested in speaking with a specialist,
FIND A PLAN THAT’S RIGHT FOR YOU
We offer multiple plans, so you can find the perfect plan for you.
Website Care
- Performance & Speed Optimization
- Fully Configured Caching
- WordPress core updates
- Managed plugin/theme updates
- Monthly Performance Checks
- 24/7 security monitoring
- 24/7 uptime monitoring
- Image optimization (current images)
- Personalized support
- Extra Work $65/hr
Website Care Total
- Everything included in Website Care
- 2 Hours of Support/Site Changes
- Malware Removal Services
- Weekly Security Checks.
- Daily Offsite Backups
- Free Premium SSL Certificate
- Premium Speed Optimization with CDN
- 24/7 Emergency Website Support
- Dedicated Account Manager
- Extra Work $65/ Hr
SERVICES INCLUDED
24/7 Technical Support
We provide US based English speaking technical support via phone or ticket system.
High Security
Our servers are secured with firewall, brute force protection, and real-time server monitoring.
Daily Backups
Sleep well at night knowing that your website data is backed up twice daily on our off-site servers.
Uptime Monitoring
We’ll monitor your site 24/7 for downtime and server issues (proactive plans only).
Virus & Malware Recovery
We will be on call to help you fix any unforeseen issues that may arise with your website.
Software Updates
We’ll keep your software updated to the latest versions so your site will be fast, feature packed and free of malware.
Error Diagnosis
We will be on call to help you fix any unforeseen issues that may arise with your website.
Link Monitoring
We’ll monitor your site for broken links to protect your user experience and search rankings.
Content Updates
We’ll help you keep your site up to date with fresh content on a regular basis.
Money Back Guarantee
All of our hosting plans carry an unconditional hassle-free 30 Day Money Back Guarantee.
Why Choose IONerd?
24/7 Technical Support
We use real technical support people. They have been in the tech business for 10+ years. Let them set up, configure, secure, and manage your account for you, so you can take care whats important to you. Your Business
We Love Our Customers
We use real technical support people. They have been in the tech business for 10+ years. Let them set up, configure, secure, and manage your account for you, so you can take care whats important to you. Your Business
Premium Bandwidth
We use multi-homed bandwidth from multiple carriers, to ensure maximum network speed and reliability. All of our networks are DDOS Protected for maximum security.
FREE Domain
Pay annually, and we’ll throw in the domain name of your choice free for the first year.
Quality Hardware
We don’t skimp on hardware. We only use the best servers located in the best datacenters, in order to offer you the highest level of service possible. We use servers that are built using Xeon Quad Core processors and a minimum of 12 gigabytes of ram. We place our servers in the OVHCloud data center in Vint Hill, Virginia
Developer Friendly
Our servers have what you need to run your web software, including PHP 7.4, Maria 10.3 , Ruby 2.8, Python, Perl, and more.
Frequently Asked Questions (FAQ)
What’s included in this service?
Our maintenance plans focus on protecting your website’s integrity and ensuring top-notch site performance at all times. We take care of your website’s hosting, backups, security, WordPress, and plugin updates, as well as any website changes you request.
What type of website changes can I request?
Pretty much anything. Anytime you need to update a picture or written content, add a new page, or make small changes throughout your site, we’ll be there to help. All you have to do is let our support team know what you need done or updated.
Why is it important that my site is always up to date?
Keeping your website CMS and plugins updated help protect against security threats, prevent your site from crashing and to ensure your website is always running smooth for all of your users.
Do you offer a money back guarantee?
Yes, we offer an unconditional 30 day money back guarantee. If you are not 100% satisfied for any reason, we will offer a full refund with no questions asked.
How long does it take to get my account set up?
Account setup for business web hosting accounts can take up to 24 hours, but usually less. We manually approve all accounts for security reasons. .
Do you support X application?
Our servers support PHP and MySQL (as well as Python and Perl), so you have access to hundreds of popular LAMP based web applications.
Can I change my plan at a later date?
Yes. You can upgrade or downgrade your plan at any time right from our client portal.
How will I manage my web site?
We use cPanel, the industry standard for web hosting management. Using cPanel you can manage your domains, files, e-mail addresses, databases, and much more.
Do you offer SSH access?
For security reasons we Do Not Allow SSH Access to our servers.
What if I have multiple websites?
The fees mentioned above are per site. At this time we do not offer discounts on multiple websites.
What if an update breaks my site?
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
Will you migrate my site if it is already being hosted by someone else?
In most cases we can transfer your website for free. Sometimes we will charge but depends on the hosting company, website size and server access, just in case something goes wrong during the process. For most basic small to mid-size websites, the migration process is minimal and we can include it at no charge, otherwise the estimate will be based on our normal rate of $65/hour. A complicated migration could take anywhere from 1-5 hours depending on the number of issues we will have to address.
What are my payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover). and PayPal. Payments will be automatically deducted on the first of the month.
Do you support multisite?
We currently do not support multi-site networks although we do hope to offer these services soon.
